Support
At your side for every SHD solution.
First-class support for all solutions of the SHD Group: fastest via the SHD Customer Portal.
First-class support for all solutions of the SHD Group: fastest via the SHD Customer Portal.
The customer portal is your central service tool and information database in one.
Log service requests and incidents around the clock, 365 days a year.
High processing quality for every request.
Upload screenshots and other files directly.
Add notes at any time.
Always keep an eye on the processing status.
Access to the information and FAQ database.
For critical incidents, such as a POS software outage or a system standstill, our service hotline puts you directly through to a contact person. The phone number is +49 2632 295 plus the matching extension from the overview below. For all products, service requests are logged as online tickets via kundenportal.shd.de.
* Extended Saturday service may vary depending on your contract.
You have a personal contact with a direct extension for critical cases. They know your IT structure in detail and therefore resolve your requests noticeably faster.
In addition to pure troubleshooting, administrative services are included. We agree further services individually with you and add them to the overall scope. Billing is based on the number of users and the server environment.
In addition to pure troubleshooting, administrative services are included. We agree further services individually with you. Billing is based on the number of servers, PCs, printers and network components.
Secure your operations outside SHD business hours, especially on high-revenue days and promotional days:
Service hotline: +49 2632 295 plus extension · Email: support@shd.de