For over 40 years, furniture and kitchen retailers have trusted SHD. We owe this trust not only to our software, but also to the responsible handling of your data, a secure infrastructure and reliable processes. On this page we show transparently how we live security, data protection and compliance.
With SHD Security, we protect data and systems from threats and ensure business continuity.
Structured security framework with Key Controls Infrastructure and Key Controls Standard of Security.
Regular network and device scans to detect vulnerabilities early.
Structured, redundant and secure network as the foundation of our entire IT infrastructure.
Comprehensive protection against threats, focused on confidentiality, integrity and availability.
Protecting personal data is a top priority for SHD. We process data in accordance with the GDPR and the German Federal Data Protection Act (BDSG).
Transparent privacy policy and supplementary data protection information, accessible at any time.
Named data protection officer as a permanent contact for your concerns.
Data processing agreements (DPA) available for our customers.
Clearly regulated rights of data subjects, such as access, rectification and erasure.
With the SHD Performance Cloud, we operate your applications in a highly secure, scalable environment.
SHD Performance Cloud as a highly secure cloud environment, complemented by Microsoft Azure and Microsoft Office 365.
Redundant, continuously maintained infrastructure with more than 2,500 virtual machines currently in operation.
Server, storage and virtualisation solutions based on the current state of the art.
Regular data backups and continuous monitoring of operations.
Through SHD Technologie und Service GmbH, we operate IT reliably and according to clearly defined services.
More than 500 managed services contracts and more than 600 customers supported.
The type, scope and quality of services are clearly defined by contract in advance.
Support via the SHD customer portal with defined service hours and documented processing.
Direct contacts for critical incidents via the service hotline.
Controlled remote access and remote support only at your request.
As an established company, we act legally sound, transparently and with long-term responsibility.
SHD Solutions GmbH, based in Andernach, registered with the Koblenz local court under HRB 25747.
General terms and conditions and contractual foundations available transparently.
Responsible corporate governance with clear internal processes and roles.
For us, trust also means taking responsibility beyond day-to-day business.
Active climate contribution: SHD leads by example in climate protection.
Regional engagement as a reliable employer and sponsor on the central Rhine.
Long-term, partnership-based customer relationships spanning decades.
Recognised technology partnerships underline our expertise and reliability.
Microsoft partner for Microsoft Azure and Microsoft 365.
Shopware partner with certified front-end and back-end developers.
Your applications and data are operated in the SHD Performance Cloud in data centres located in Frankfurt am Main, Germany, complemented by Microsoft Azure and Microsoft 365.
Through SHD Security we run a structured security framework, including key controls, regular network and device scans, and a redundant, secure network. This is complemented by backups and continuous monitoring.
Our data protection officer Marcel Erntges is available for requests concerning personal data via datenschutz@shd.de. You can find further information in our privacy policy.
Critical faults can be reported around the clock via the SHD customer portal (kundenportal.shd.de) or directly via our service hotline +49 2632 295 with the appropriate extension. For incidents involving personal data, please also contact our data protection officer at datenschutz@shd.de.
